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Joined: Jun 2007
Posts: 153
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Member
Joined: Jun 2007
Posts: 153 |
I've got a customer that can't log in to their PC mail as administrator to change their AA greeting. I tried to log in remotely using the backdoor password (which I won't say here) but I get a incorrect login. I then tried every backdoor password for Partner VMs and got the same result. If someone can PM me and I will let you know the passwords I used and maybe you can suggest another option. I've used these before without a problem. Thanks.
Larry
Authorized Avaya Business Partner
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
I know i have heard that with some systems the back door password only works on site. I can't confirm it by any means but it might be worth a shot.
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Joined: Jun 2007
Posts: 153
Member
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Member
Joined: Jun 2007
Posts: 153 |
Haven't been onsite yet to get the release. Tried to resolve it remotely first. I'll be there tomorrow.
Larry
Authorized Avaya Business Partner
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Do you know from trying to log in, is it Partner Mail, Partner Mail VS, Partner Messaging, or Partner Voice Messaging? Different backdoors and procedures for each....
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