sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Display Call issue

Axxess v9
Phone Model 8560

I have a user who when on a call is not notified that there is another call ringing in at his phone.The only way he knows he missed that call is when MSG light starts to Flash on his phone. Where can I set this feature so he can see the second incomming call in the display and have a notification tone to alert him of a second incomming call.

Make sure the user has more than one call key. If he does than you probably have Call Fwd Busy prgrammed and need to turn it off in call forwarding.

Thanks for the reply and I'll take a look at his call forwarding.

Ok has line keys and can access the lines
all call forwarding has been turned off
and the second call still goes straight to VM.

Steps Taken for call forwarding:

I went through feature codes 355,356,357,358 and hit the Speaker Key after each code and the display said all call forwarding cancelled.

Need to go in through your laptop session manager and pull up that extension and look at forwarding paths. Make sure Call Fwd Busy is set to off. The codes are to turn on and off at the user level for temporary use, but there is also fixed programming in the system for each extension.

That did it
Thanks