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Joined: Nov 2015
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I recently installed an SV9100 and I've had an issue for a couple of months whereby I cannot connect to the system.
The PBX is connected to the computer network and configured for remote access. The router has a port forward setup so that traffic over the relevant port is forwarded to the telephone system.
I cannot connect to the PBX via the internal network, remotely from my office, or even by plugging straight into the switch. However if I reboot the system I CAN connect to the system BUT only for a period of around 24 hours. After that I can no longer connect, and the only way to connect is to reboot the system.
I have re-programmed the switch from scratch, I have replaced the CPU and SD card. but the problem still occurs has anyone else had a similar problem or any suggestion as to what the cause might be?
In addition to this I have MyCalls software installed onto various PCs. The MyCalls server can communicate with the system to read licenses and download config but when I save the configuration and start the server software. I am informed that there is no configuration present and an error appears in the startup log saying "invalid switch type"
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Joined: Apr 2005
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Is the system TDM or VoIP?
Is it possible there is a IP conflict?
We get old too soon, smart too late
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Joined: Sep 2004
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Joined: Sep 2004
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Yep check for IP conflict.
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Joined: Nov 2015
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The system is TDM. I have asked the company that provides there I.T support and they say there is no I.P conflict. The I.P address static I.P that I gave the PBX was givene to me by the I.T company.
When I ask them to ping the address of the telephone system they can't.
They say it isn't present on the network. But it is connected via ethernet port and shows activity both on front of the switch and the PBX.
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Joined: Apr 2005
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I would try a different port on the switch.
We get old too soon, smart too late
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Joined: Nov 2015
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I have already tried a different port on the switch and a different patch lead
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Joined: Apr 2005
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What port were you on and what port did you move to?
We get old too soon, smart too late
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Joined: Apr 2005
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JiMb085,
If the system was connected to port 12 and you moved it to port 13 I would try moving it to port 16.
I believe each 4 ports in a switch share hardware.
If you move to a different port and have the same issues than I say it's time to contact NTAC, you might have a bad CPU
We get old too soon, smart too late
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Joined: Nov 2015
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Yeah I literally just moved it to the adjacent port but there are no others available.
I have raised with NEC they have requested me to perform some test I just wondered if any other techs had come across it before.
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Joined: Sep 2004
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Do you have an IPLE card?
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