|
|
|
|
Joined: Feb 2008
Posts: 6
Member
|
|
Member
Joined: Feb 2008
Posts: 6 |
can someone please walk me through converting 2 phones that are set up as ACD agents to a UCD system. I need both phones to ring at the same time when calls come in. Any info you would have would be appreciated. thanks-Jennifer
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Aug 2005
Posts: 908
Member
|
|
Member
Joined: Aug 2005
Posts: 908 |
Place both extensions in an extension list. Place the list as a member of the hunt group. Change the hunt flag for the hunt group as ACD to no. Make sure the search type of the hunt group is linear or distributed. If the extension list is the only member, you can use either type. If you use longest idle or balanced call count, it will only ring one phone.
|
|
|
|
Forums84
Topics94,543
Posts640,067
Members49,856
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
