|
|
|
|
Joined: Apr 2008
Posts: 4
Member
|
|
Member
Joined: Apr 2008
Posts: 4 |
We have an Axxess 9.x. Is there any way to play a variable audiotex recording to state the current wait/hold time? I know there are a lot of considerates, # of reps answering, average length of call, etc.
Is there an add-on that may do this? Of course we would need to add more VM ports...
yanky
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2005
Posts: 840
Member
|
|
Member
Joined: Sep 2005
Posts: 840 |
If you mean approximate wait time while waiting in a hunt group, that feature is built in to the voicemail. Go to the particular hunt group, double-click on the Announcement and/or Overflow destinations, Day Greeting and add the Time to Wait greeting.
|
|
|
|
|
Joined: Jun 2007
Posts: 490
Member
|
|
Member
Joined: Jun 2007
Posts: 490 |
As a note you need to specify in the HG, the avg time per call. It uses this variable to calculate estimated hold time. Unfortunately it will not track that automatically. You must specify that time variable.
|
|
|
|
Forums84
Topics94,543
Posts640,068
Members49,856
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
390
guests, and
20
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
