sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems some questions about feature codes of IPO500

I am a NEC technician in Australia, but always asked to do some AVAYA programming without a systematic training, so I am a little bit confused about some questions below:
(All the questions are based on AVAYA IPO 500 Essential version with handset 1416)

1. If we set a phone as a system phone, it must be on the first 2 ports, and user's "system phone rights" must be set to level 1 or level 2, is that right?

2. only system phone has the menu "phone user| system admin" in "feature" soft key, where we could change system date and time, is that right?

3. Does IPO 500 have feature codes which have various functions? I could only find short codes in the system.

4.only system phone has "Admin" soft key, where we could go to "Admin| System administration", and then press #feature codes to do some phone based admin, am I right?

5. based on question 4, how to check a system IP from handset?

Appreciate if someone could pull me out of the struggling!

Ans 3. You can create your own short codes

Ans 1 No

We wont hold either of those against you.

For what, programming? No. You can do some things, but really just set time manually etc..Nothing of importance


Only phone you set to level 2, which can be any phone in any port


Short codes is what you are searching for. You can do virtually anythign with them.

I think that you are confusing IP Office Partner Mode (or Basic Mode) with Essential Edition. There is no phone based administration for Essential Edition.

You can not do this.

You would use # codes in Essential Edition, set up in Partner mode at first 2 EXT's.

Thank you very much, mongo5150!

So,
Q3: phone based administration is just for Basic Edition - Quick mode, not for Essential Edition.

Q1: Any user could be set as system phone if "system phone rights" set to level 2.
Q2: But what system phone could do is just change date and time.

Q5: If no way to check system IP, how could we talk to a system already exists but customer could not tell you anything?

Q5 - the 2 ethernet ports on the system have default IP addresses. In a typical installation, only the 1st one is used, and it will be set to something within the customer's network. Plug in your laptop, get an address from the customer's network, the Manager software will broadcast to see if there are any IP Office systems present.

If no dice that way, set your laptop to an address on the subnet of the 2nd lan port's default setting, and see if you can get in that way.

If still no response, connect to the serial port and reboot the unit, see the IP address come across in Hex, convert, and you're in.

Go to the ipofficeinfo.com link in Mongo's signature, and you will find lots of good reference material on the system to get you going.

Thank you, Tommy!