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Joined: Feb 2004
Posts: 31
Member
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Member
Joined: Feb 2004
Posts: 31 |
My question is:
I have a system that at night the auto attendant answer, once the caller hang up the system is keeping the line open. If another call comes in it does the same for the second line. Any help please.
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Sounds like your carrier is not providing a disconnect signal. A lot of carriers refer to this as "Cutoff-On-Disconnect".
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
The SBX has a feature called Disa/Retry attempts and it defaults to three, which means it will play the greeting three times even if the caller hangs up. This will tie up the line for a very long time and may not let it go. Set the counter to 0 and it plays only once, then the call follows the error/timeout destination in the ccr which I set to tone.
System Attributes I, pgm 160.
Last edited by Derrick; 11/17/15 06:08 PM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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