New system only installed 2 months. 1 user is complaining sometimes new messages are ending up in the Archive without her doing anything.

Example: She will have messages in the morning that she can process/delete/whatever but a few hours later after being on the phone she says there will be new messages from that morning that are in her archive. She swears she isn't doing anything in VM.

Last time I was there I switched her to box 128 and had her re-record greeting thinking it was maybe some corruption. But the problem continues.

Any ideas?
Thanks