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Joined: Dec 2006
Posts: 17
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OP
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Joined: Dec 2006
Posts: 17 |
Is there a way to pull a report on an inter-tel 5000 that will show total inbound and outbound minutes?
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Joined: Oct 2009
Posts: 109
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Joined: Oct 2009
Posts: 109 |
Only SMDR in real time using Diagmon.exe. Look for it in your inter-tel directory on you PC. If you want historical reporting you will need 3rd party software, CCS or CSM.
Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager
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Joined: Dec 2004
Posts: 192
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Joined: Dec 2004
Posts: 192 |
There is a report you can view for inbound and outbound calls that will show duration of calls. Using System Adm/Diag, start System Monitoring, then go to the Reporting tab and select PSTN Call Records. Date will buffer out, but you can view about a week's worth of data. It's a pretty good report, I think.
Andrea
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