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Joined: Mar 2014
Posts: 160
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Joined: Mar 2014
Posts: 160 |
One customer complained that there always had echo and noise on the phone, loud squeaking and squealing, and heard faintly sometimes.
They said it happened on all extensions, both inbound and outbound.
In the Analogue Options,
Impedance is set to Automatic,
Echo Cancellation is set to ON,
Echo Reduction is set to ON.
I am going to put line keys on the phones to find out which line/lines have the issue, then to test all PSTN lines to find out whether it's line quality issue.
Any other suggestion?
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
What kind of phones, digital or IP?
What kind of trunks?
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Joined: Mar 2014
Posts: 160
Member
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Member
Joined: Mar 2014
Posts: 160 |
Sorry, forget some details:
System is IPO 500 v2 with 2 combiantion cards, one is ATM4, the other one is BRI.
Extensions are digital 1416, only PSTN Line are in use.
Last edited by crazyfrog; 11/26/15 01:53 AM.
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Joined: Aug 2004
Posts: 1,745 Likes: 49
Admin
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Admin
Joined: Aug 2004
Posts: 1,745 Likes: 49 |
It's not likely happening on the BRI's, maybe the analog lines from the Telco are out of whack...
![[Linked Image from web.atcomsystems.ca]](https://web.atcomsystems.ca/pic/atcom_logo_60px-high.png) Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
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Joined: Mar 2014
Posts: 160
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Joined: Mar 2014
Posts: 160 |
BRI is not in use, so I cannot say whether they are OK or not.
It happened sometimes, not always, When I made some calls to them. In my opinion, maybe some of the PSTN lines have some issues.
But I need to prove that nothing wrong with the phone system!
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Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
Can you loan the customer a PBX or another IP Office to prove the POTS lines 
I Love FEATURE 00
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
Have you run the Auto impedance test?
I would start there.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I would check the POTS lines at the provider Demark with everything inside disconnected.
Also I assume you have the IPO properly grounded?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Mar 2014
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Auto impedance test? Is that Telstra's job?
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Joined: Mar 2014
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Member
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the system is not provided by us, we just programmed and installed it.
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