atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Avaya IP office and Charter

I maintain an avaya IP office system and recently charter(service provider) changed out the MTA. Since then the Customer has a delay when dialing out. There is no LCR set up and the delay is about 10 seconds before the call starts ringing. Also the periodically get a busy dialing out. I can see that they are not getting a line by looking at the ATA. The display says busy. I have looked at the monitor and see it says no line. What can I look for to help me fix this? NO configuration changed.

It should be some settings on the ATA, it's waiting for caller to finish dialling.

Change the dial plan in the ATA, such as digits.

To start, Basic/Partner mode or Essential?

If Essential, run Monitor and SSA while placing test calls. Look at the dial delay tom and dial delay count on System>Telephony. Look at the await dial tone on the lines > analogue options. Check with a buttset directly on Charter, to see what kind of dialing completes faster, ie 7 digits for local, area code and 7 digits for local, 1 and area code and 7 digits for local. Modify the ARS to dial the calls that way. (here, a local call dialed as 10 digits completes about 5 seconds faster than that same local call dialed as 7 digits.)