|
|
Joined: Jun 2008
Posts: 7
Member
|
|
Member
Joined: Jun 2008
Posts: 7 |
HELP 15 years ago I installed a DHS 616 Now customer wants to add CALLER ID The Telco has had Caller ID on the lines for years. I installed the option module, and acquire a Caller ID 3 port box BUT Caller ID NOT working. I am using a gender changer in the KSU on the option module to the ribbon cable that goes to the Caller ID Box ANY Suggestions, Thank You in Advance.... tnx Norm 571 481 6980 you can also send reply direct to: [email protected]
Last edited by Norman Lemnah; 12/15/15 06:52 PM.
Norm Lemnah
(571) 481-6980
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
The problem is that it is a DHS, not much you can do with that system. I suspect the option card could be bad but that 3 port caller id box is notorious for not working as well. If your customer wants caller ID I suggest they consider a new system such as the SBX or better yet a Summit.
Last edited by Derrick; 12/15/15 11:57 PM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Jun 2008
Posts: 7
Member
|
|
Member
Joined: Jun 2008
Posts: 7 |
I agree.. But the option card and caller ID box was ordered a couple weeks ago. So setting up Caller ID for the 1st time on this system
I just wanted to make sure I had the connections and programming correct
Do the co go thru the ID box first with a splitter then back into the DHS?
norm
Norm Lemnah
(571) 481-6980
|
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
They have to be wired in parallel not series, a splitter is not going to work. You need the documentation for the DHS and the caller id unit to have any chance of making this work.
Last edited by Derrick; 12/17/15 03:33 PM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
|
|
Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
In my experience, the Call ID option module is the part that is also most prone to failure. And resellers want too much for replacements.
- Dave S. -
You can never appease your ideologue opponents.
|
|
|
|
Forums84
Topics94,543
Posts640,074
Members49,857
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (justbill, pvj),
302
guests, and
39
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
