Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Apr 2011
Posts: 200
Tariq Offline OP
Member
OP Offline
Member
Joined: Apr 2011
Posts: 200
Dear

We need to quote Samsung call centre application i checked on the WEB and it looks that we need OFFICESERV DATA VIEW application,they need reporting of the ext like abandoned call,busy time ,no. of calls in queue etc.

Second how to record the PRI line in Samsung OS series or for the normal Digital /analog lines

waiting for immediate advise

Thanks to the forum

Tariq

Atcom VoIP Demo
VoIP Demo
Joined: Jun 2006
Posts: 2,968
Likes: 3
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,968
Likes: 3
Dataview has been withdrawn from sale for some time now here.

I would suggest Samsung CMS is what you need.
It can also do recording of the PRI/PSTN lines.

Samsung don't have a handset level call recorder, only trunk based.

Joined: Apr 2011
Posts: 200
Tariq Offline OP
Member
OP Offline
Member
Joined: Apr 2011
Posts: 200
What will be our requirement i mean
s/w of Samsung CMS
is there license only
Aprox cost (anyway im gonna contact Samsung for the pricing

Thanks

Tariq

Joined: Jun 2006
Posts: 2,968
Likes: 3
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,968
Likes: 3
CMS is also call accounting.
It has modules you add depending on what you need.

Dataview was only reporting, cms is reporting but it can also extend the functions of the uCD groups in the system

Joined: Apr 2011
Posts: 200
Tariq Offline OP
Member
OP Offline
Member
Joined: Apr 2011
Posts: 200
Samsung support is advising SCC (Samsung Contact Centre Suit) and taking time for pricing as they have to get price from UK ,does any body have idea for the approximate cost of this solution/application.We are in hurry to quote.

Thnx

Tariq



Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,830
Posts636,775
Members49,645
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Florencio, HtownDan, Kerry2362, Lorena Catalan, SWB, telecom5000, Tex Tel Marine
Newest Members
Marjan Shaw, KoolBreeze, PhoneGuy827, julesm, Helen.D
49,645 Registered Users
Top Posters(30 Days)
ramo 12
pvj 11
Toner 9
Who's Online Now
0 members (), 182 guests, and 16 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5