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Joined: Apr 2011
Posts: 200
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OP
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Joined: Apr 2011
Posts: 200 |
Dear
We need to quote Samsung call centre application i checked on the WEB and it looks that we need OFFICESERV DATA VIEW application,they need reporting of the ext like abandoned call,busy time ,no. of calls in queue etc.
Second how to record the PRI line in Samsung OS series or for the normal Digital /analog lines
waiting for immediate advise
Thanks to the forum
Tariq
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Dataview has been withdrawn from sale for some time now here.
I would suggest Samsung CMS is what you need.
It can also do recording of the PRI/PSTN lines.
Samsung don't have a handset level call recorder, only trunk based.
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Joined: Apr 2011
Posts: 200
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OP
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Joined: Apr 2011
Posts: 200 |
What will be our requirement i mean
s/w of Samsung CMS
is there license only
Aprox cost (anyway im gonna contact Samsung for the pricing
Thanks
Tariq
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
CMS is also call accounting.
It has modules you add depending on what you need.
Dataview was only reporting, cms is reporting but it can also extend the functions of the uCD groups in the system
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Joined: Apr 2011
Posts: 200
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OP
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Joined: Apr 2011
Posts: 200 |
Samsung support is advising SCC (Samsung Contact Centre Suit) and taking time for pricing as they have to get price from UK ,does any body have idea for the approximate cost of this solution/application.We are in hurry to quote.
Thnx
Tariq
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