Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Aug 2012
Posts: 63
Member
OP Offline
Member
Joined: Aug 2012
Posts: 63
Hello, Our customer is having an issue with Not being able to have caller ID forwarded outside to cell phones with forwarded calls. All the cell phone receives is the company caller info, Not the original callers ID. This is a Time Warner Cable PRI circuit.
Panasonic Tech Support says it is a Time Warner Issue. Time Warner says RNIE is required on the TDE telephone system for this to work. Panasonic Tech support has NEVER heard of RNIE. Anyone know a work around? Thanks!

Atcom VoIP Demo
VoIP Demo
Joined: May 2003
Posts: 2,924
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 2,924
How are you Forwarding the call??

Joined: Aug 2006
Posts: 1,769
Likes: 7
Moderator-Iwatsu
*****
Offline
Moderator-Iwatsu
*****
Joined: Aug 2006
Posts: 1,769
Likes: 7
Time Warner is kinda off the hook, but maybe not entirely. The cell phone carrier is responsible for providing caller id info to it's subscribers. That said, Time Warner may or may not allow you to dictate outbound caller id info. Your switch may be programmed to send inbound id info with a transferred call, but TWC might only allow you to pass the line info associated with your PRI.

Your switch may not allow inbound info to pass thru...

Also, RNIE: Redirecting Number Information Element (RNIE). A programming option on some switches.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Joined: Oct 2009
Posts: 107
Member
Offline
Member
Joined: Oct 2009
Posts: 107
The issue is that Time Warner (TW) will not allow a number to be sent out that is not on the native PRI. My company has been working with them for a long time now to resolve the issue which they report only happens on Mitel systems. We know this to not be true. TW requires RNIE tagging to prevent spoofing of calls but this also breaks re-propagation of the original CID. We have bee able to over come this with ALL of the other carriers we deal with accept TW. Please express this to the TW folks so we can break this chain of finger pointing. It is a setting in the Cisco IAD that they refuse to change. I know of only 2 systems that provide RNIE tagging. Cisco (duh it is a Cisco IAD Router), and Shoretel. I am sure there are others but I don't know them. The test is simple. FWD an extension to the PSTN and send out the original CID. TW will fail this call every time. This issue has been a deal breaker for customers that want to use TW. Educate your customer and tell them TW is the bad guy here and to not go with their service. STOP THE MADNESS!!


Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager

Moderated by  dexman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,820
Posts636,738
Members49,642
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
jmd2009, Ken Stephens, Teri J
Newest Members
Helen.D, AlAl, mike hurford, Nigel S, ramo
49,641 Registered Users
Top Posters(30 Days)
pvj 12
ramo 11
Toner 9
dans 5
Who's Online Now
1 members (Silversam), 92 guests, and 57 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5