Business Phone Systems

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#597347 01/25/16 10:31 PM
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Beckie Offline OP
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New to the board! I've read all posts relating to Vertical systems hunting for a solution to our problem. Did not find a resolution, but thank you to all for your time invested in providing spectacular advise. I hope someone is able to assist in our plight.

My family own's an automotive business with eight Vertical SBX IP 320 stations. The company that installed our system five years ago is not available for technical issues as they are no longer in business. I need to program one of the stations that is in the overflow group to be in the main group.

Our system is set to ring three times at stations in the group pilot number 620, and if not answered, ring overflow group 621. The company that installed had left a quick start guide. I got as far as member entry...

When at the step of entering stations to be included, the directions are to enter one station or a range of stations. No mention of how to enter stations that are not consecutive. I attempted to add the one station by entering 114114 Hold/Save. That was then the only station that would ring, not good. Entered 110118 Hold/Save to have all stations ring so our business could still operate.

The company that set our system up was able to program stations 110, 111, 112, 117 & 118 to be in group 620. Any idea how to get 114 into the mix?

Thank you!

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Member Assignment -- the member assignment process
can be executed in two ways: Assigning individually by
pressing the Flexible Button and the desired user to
assign and then enter the station number.

The other way
is to successively assign, by entering the first station
number and then the last station number. (I don't think you want to do this just to add one phone.)

NOTE: When there are too many stations to see, you can
scroll data using the volume up/down keys.

PGM 190 + group number then FLEX 3 +
Station NUMBER +
[HOLD/SAVE]


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"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

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Beckie Offline OP
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Thank you for the response! Unfortunately, that did not work to add the one station. That one then became the only station in that group. Is there a step I am missing to enter stations individually without overwritting the existing stations? Example: Have 110-112, need to add 114. Above process caused loss of 110-112.

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Phones cannot be a member of more than one group unless they are the same type of group

For an individual station press the desired Flex button for the position of the station in the group and dial the station number.
If it is the third member of the group press flex button 3 then dial the station number, forth member press flex 4 and station number etc.

Last edited by Derrick; 01/26/16 09:07 PM.

www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Joined: Jan 2016
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Beckie Offline OP
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Perfect! Thank you so much for your help!


Moderated by  EV607797, MnDave, nfcphoneman 

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