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Joined: Jun 2015
Posts: 43
Member
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Member
Joined: Jun 2015
Posts: 43 |
are there any issues running CMS call reporting and xchange for cti on the same virtual server.as the cms drops out daily-the xchange however is more stable.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
what version of software is the system?
Is the server listed in the cti server ip in the system?
is the server (or ip range) in the IP Phone and Management IP whitelist?
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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
You need to open a ticket with tollring for the CMS dropping out. They add a service to the server to restart the IP capture every 15 minutes or so when it's installed on a machine with xchange. So far it's fixed all of ours.
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Joined: Jun 2015
Posts: 43
Member
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Member
Joined: Jun 2015
Posts: 43 |
cheers geneis
script added to restart the sevices and now all is stable.
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