atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Hunt group for 1-800 number

I've set up the hunt group and have the phone company forwarding the 1-800 number to a DID.

I already set the hunt group to ring for 30 seconds then go to voicemail.

I need to make it go straight to voicemail if all lines are busy or if it is after hours. Is this possible?

Also, Is it possible to make the ring instead be a recording (like when you call any large call center (Embarq, IBM, etc.) and they advertise other products, etc.)

The following is what I have already setup. We have an Intertel-5000

Hunt Groups:



Applications:



Mailbox:

If you want it to go directly to your VM when all members are busy, assuming that you stay with a linear search, place your CRA as your last member in the list. As far as getting a message to play instead of ringback, you could use MOH to play.

That's working perfectly! Is it possible to make the phone system display a different caller ID or phone number when someone calls in using the 800 number? It will help the operators know how to answer the call.

You can, ring the call to a phantom that has an immediate manual fwd to the HG. Name your phantom what you want the LCD to show when it rings. You will get [CIDnumber} FWD from [phantom name] on the LCD when it rings in.

That's exactly what I needed! Thanks

A call coming in from a named CRA will also show "[CID] From [CRA]". The advantage here is that you can have a lot more CRAs than phantom extensions.

I used a phantom device on my system to auto forward to a hunt group in order to display the phantom name on the agents caller ID. For some reason, with this setup, calls never go to voicemail. As soon as I forward the number directly to the hunt group, the calls successfully go to voicemail. Any idea why I would be having this problem?

Did you set forwarding through online monitor? If not that is where I would start, go to the phantom and turn on online monitor and set the fwd to the hunt group. If that is done you might try setting the recall of the hunt group to the CRA you want when it is not answered, if you want it to dump into a mailbox simply timmeout the CRA to the mailbox and remove all greetings. Set the recall timer for the amount of time you want it to ring for. I have made this work using a Phanton forwarded to a Hunt Group and timing out to a CRA dumping to a mailbox.

Thank you MVSpeed. That did the trick.