atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems VM for Outside Forward?

Hi,

So here is our situation...
We have multiple clients which call in using different DIDs. The DIDs are linked to STARs, which either forward to a client specific VM box after-hours or route to a live person during business hours. Also, if the live person does not pickup during business hours, they are forwarded to a client specific VM box.

This used to work, but now we have a bit of an issue. The live person is now working from a remote office, and has only a POTS line. I created a phantom extension and forwarded it to the live person's POTS line. If the live person does not answer now, their POTS VM picks up and it is not client specific, which is bad.

Is it possible for the Axxess to send the call to VM on the system when the fowarded call is not answered for a certain amount of time?

Thanks,
ltctech

You can do that if you have Unified Communicator, without it once the call hits the phantom and it is forwarded it is game over really. UC will allow you to set up call routing rules within UC that can supervise the call and pull it back after a specified amount of time. You are looking at a messy setup no matter.