Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Aug 2015
Posts: 16
OP Offline
Joined: Aug 2015
Posts: 16
Customer has a Partial T-1 (12 lines) on XTS. The Receptionist answer calls and transfers to Stations. The User gets the first call 2nd call goes to Voice Mail user wants to answer call before it goes to Voice Mail. I took 440 off Day time Busy yet did not fix problem. Any Help would be helpful.

Atcom VoIP Demo
VoIP Demo
Joined: Jan 2008
Posts: 3,821
Retired Moderator
Retired Moderator
Joined: Jan 2008
Posts: 3,821
A couple of things, create an intercom key on the customers phone, feature code 645. This creates a second pathway and the phone is not technicality busy unless two calls are happening at once.

The did number could be forwarded as opposed to the extension itself.
Forwarding is programmed in two places, preset in flash 50/51 for the phone and in feature 43 for the did number. The latter is not usually used unless the number is ringing on multiple phones at the same time, like an operator and a backup.

"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Dan Powell, EKPTECH86, History, LinuxTech, Mike Miller, ttcfcl
Newest Members
KoolBreeze, PhoneGuy827, julesm, Helen.D, AlAl
49,644 Registered Users
Top Posters(30 Days)
ramo 12
pvj 11
Toner 9
Who's Online Now
1 members (nameless), 17 guests, and 18 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5