sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems voice mail busy

On an Axxess 9.1 system - we've been increasing call volume recently to a few Hunt Groups and I started noticing our Voice Mail is showing as "busy" at peak times.

Would it be best to shorten the length of the recordings being played when callers are on hold or would it be better to just not play the recordings as often? Or perhaps both?

Is there a way to monitor the Voice Mail system so I can see the apps or recordings that are causing it to be so busy?

Any help and info is appreciated.

YOu can run a application report to see stats. Sounds like you need more ports, that for sure would be the proper fix instead of bandaiding it.

The Channel report does list 24 channels but only 12 of which show usage. The system is only programmed for 12. It is possible I have 24 VM ports but only utilizing 12 of them? How can I verify what is physically installed?

Thanks for the prompt reply as my VM is showing busy more frequently and for longer periods of time as peak time is nearing.

Right now I'd be real happy with a Band-Aid.

check to make sure that your OPC card is enabled for AIC connection, also make sure that your port count is correct under Voice Proceesor/Timers and Limits. Also check your Application Timeslots and make sure that all ports are in the default group 1 (assuming that is what all of your apps are configured to use; this is default). You can also check the file called summary.txt in the avdap directory, it will show you the ports for voice, fax and UM license stats. If you have EM, check the FCU.

Go to the Avdap folder on the VPU. There is a text file named "Summary". It will tell you how many voice channel licenses are on the system.