Phone System - random endpoints are dead!

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Phone System - random endpoints are dead! #599881 04/14/16 09:20 AM
Joined: Nov 2015 Posts: 2 PGH Radin Member
Radin Member Joined: Nov 2015 Posts: 2 PGH	Can anyone guide me on this issue: I am the site admin for an office, and when I came into work this morning about half the phones have no display, no dial tone.. nothing. All other phones are completely functional. There does seem to be consistency in the location of the phones. In the mid section of the office is where the majority of phones died, also a group in the back of the office as well. What are some of the reasons for this? What info can I provide to help troubleshoot? Thanks for any insight, i do not have much experience with this phone system.

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Re: Phone System - random endpoints are dead! Radin #599889 04/14/16 01:37 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	It could be a bad circuit card or perhaps a feed cable was cut or damaged. John Corrigan New Phone Systems and Service

Re: Phone System - random endpoints are dead! Radin #599890 04/14/16 01:51 PM
Joined: May 2009 Posts: 1,198 Connecticut DND ON Member
DND ON Member Joined: May 2009 Posts: 1,198 Connecticut	Any chance it's a total of 16 dead phones? That would strongly suggest a bad card or cable.

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