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Joined: Feb 2005
Posts: 30
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Joined: Feb 2005
Posts: 30 |
We have no DTMF once a call with the Polycom is connected. PolyCom's site says we need to change the payload type. Has anyone ever run in to this and is there a simple way to fix it?
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Had this exact issue at two sites using SV8100 PBX's.
There is documentation on Polycom's website and on NECNTAC on how to access the Polycom phone using T-FTP on your laptop to change the payload settings.
I thought this was resolved by the upgraded IPLB card and was only an IPLA issue??
I found it easier to just replace the IPL-A card with an IPL-B in the 8100 system. the process of modifying the IP6000 phone was too cumbersome.
Last edited by doghart; 04/18/16 03:22 PM.
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Joined: May 2016
Posts: 10
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Joined: May 2016
Posts: 10 |
u have to upload sw into the polycom. it is a pain in the ass..... look it up on the NECNtac site they have full instructions on there on how to do this........
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