sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems IVX 256 Caller ID issue PRI lines

I'm seeing caller ID info.
One more time:

On a 48 key phone with a multi-line display Only the CID name shows on the top line of the display until the call is answered at which point the digits display on the second line of the display.
If i name the CO or DID, ONLY that name shows on the display. No other info appears.

What I'm used to seeing on a multiline display phone: CID name appears on the top line, CID digits appear on the second line, and the third line displays the CO name or department the CO is programmed to ring.

ok, sorry, didn't see that You are getting the callerid,

Did you try, wiping out the programming in the Pilot table, and reentering it?( as far as the software you are running, I do Not recognize that version, it almost looks like a Demo version, I have 2 sites still running a 256X and they are both at 10.8.6

Do you have remote access via NSP ? ( You could PM me the IP ) ( I could take a quick look

That software version is weird. There was a software load for the X that was like that but not exactly the same, so I'm at a loss. Your best bet is to have ESI get in and deal with it.

Rcaman

I wonder How he made out? I tried PM...no response

I have a feeling this either was a corruption in the software load, or something else happened to the system that the OP has not written about. Caller ID is tagged to the CO programming but shares memory space with system wide data.

Rcaman

I have no idea what it is. ESI says it's normal. (I don't think so, but...)It's very possible that whatever killed the expansion cabinet and the card broke something else as well. Being that the phone system is very old, we're leaving it alone for now. Every time it's power cycled something strange happens. It's also at a county agency, so system downtime is not very convenient for the customer. Sorry I didn't come through with a fix.

OK, thanks for getting back, I do have a request...does it have NSP access? I would just like to See for myself( free of charge ) if so, please PM me the IP

The company owner will not allow this information to be shared with others. Thanks for the offer though.

OK, NP.