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7100 Voip phones #600095 04/21/16 09:08 AM
Joined: Dec 2011 Posts: 19 Lewiston, Maine phoneguy44 Member
phoneguy44 Member Joined: Dec 2011 Posts: 19 Lewiston, Maine	A have a new 7100, with 8 mgi licenses. voip phones connect but have no audio. voip phones test fine when tested locally. I have ports 6000 and 9000 tcp/udp port forwarded to system. And ports 30000-30031 udp port forwared to system. Any help is appreciated.

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Re: 7100 Voip phones phoneguy44 #600096 04/21/16 09:19 AM
Joined: Nov 2009 Posts: 602 Rochester NY Genesiscomm Samsung Moderator
Genesiscomm Samsung Moderator Joined: Nov 2009 Posts: 602 Rochester NY	You need to forward the MPS ports (40000-40031) or turn off MPS.

Re: 7100 Voip phones Genesiscomm #600097 04/21/16 09:26 AM
Joined: Dec 2011 Posts: 19 Lewiston, Maine phoneguy44 Member
phoneguy44 Member Joined: Dec 2011 Posts: 19 Lewiston, Maine	MPS is off. Are these ports tcp or udp? Thanks

Re: 7100 Voip phones phoneguy44 #600098 04/21/16 09:38 AM
Joined: Nov 2009 Posts: 602 Rochester NY Genesiscomm Samsung Moderator
Genesiscomm Samsung Moderator Joined: Nov 2009 Posts: 602 Rochester NY	UDP

Re: 7100 Voip phones phoneguy44 #600234 04/26/16 11:37 AM
Joined: Dec 2011 Posts: 19 Lewiston, Maine phoneguy44 Member
phoneguy44 Member Joined: Dec 2011 Posts: 19 Lewiston, Maine	The IT guy opened those ports. No change. Still no audio.

Re: 7100 Voip phones phoneguy44 #600253 04/27/16 01:56 PM
Joined: Dec 2010 Posts: 681 McAlester, OK Biztel Cuban Okie Tech Member
Biztel Cuban Okie Tech Member Joined: Dec 2010 Posts: 681 McAlester, OK	Do you have the system set for Private w/Public and have the static public IP of the system programmed into Public address 1?

Re: 7100 Voip phones phoneguy44 #600288 04/28/16 07:30 AM
Joined: Dec 2011 Posts: 19 Lewiston, Maine phoneguy44 Member
phoneguy44 Member Joined: Dec 2011 Posts: 19 Lewiston, Maine	Yes to both questions.

Re: 7100 Voip phones phoneguy44 #600445 05/04/16 04:45 PM
Joined: Nov 2013 Posts: 57 Likes: 1 Canada Temperor Member
Temperor Member Joined: Nov 2013 Posts: 57 Likes: 1 Canada	I assume you wanted to hook up your ip phone from a remote site. Is white list enabled or disabled for each IP phone extension? If you enabled them, did you add the public ip address in mmc875?

Re: 7100 Voip phones phoneguy44 #600466 05/05/16 07:39 AM
Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia nameless Moderator-Samsung
nameless Moderator-Samsung Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia	If the phones connect then the whitelist isn't the issue, whitelist only prevents phones from registering, it won't cause audio issues. It sounds like the ports either aren't opened or the firewall is blocking them.

Re: 7100 Voip phones phoneguy44 #600482 05/05/16 11:33 AM
Joined: Nov 2013 Posts: 57 Likes: 1 Canada Temperor Member
Temperor Member Joined: Nov 2013 Posts: 57 Likes: 1 Canada	Right. If no audio is port forwarding / firewall issue. Check if you port forward the 40000 range.