sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems No ring in, but can call out

Intertel system rebooted, and now none of our internal phones ring. We can call out and can IC to each extension, just when someone calls in the phone continues to ring for the caller, but no internal phones ring, and no voice mail.

The Call Routing looks like it always has, any ideas, or am I overlooking something.

Hi Russ, to the board.

When you say the system rebooted, do you mean you lost power or you initiated a major reset? Was this due to a power surge or any other potentially damaging event?

I'm wondering if data was lost or we have damaged hardware. You said the "Call Routing" looked as it always did. I'm assuming you're referring to a Call Routing Table. Though the table looks the same, you should go and look to see that the trunks are assigned to ring into that particular CRT.

We have been experiencing similar issues but instead of the phone continually ringing the caller hears silence. We have automated attendant so it seemed that the vm system, hard drive etc could be going out, but after reviewing the logs the phone system has had major reboots multiple times. Now it is minor resets because of card 8 (which is our T1 card).

Backing up we use inter-tel axcess v9 pbx system. Any ideas on why I am getting these errors?

M2012 INF HW CP [8.0.0]: Off-Line From DSP 1
-01:641- 04:41 07-17 M2028 INF HW CP [8.0.0]: Initializing Board's Companding Mode To Mu-Law.
-01:642- 04:41 07-17 M2011 INF HW CP [8.0.0]: On-Line From DSP 1 (BP=1, VSN=10.1, INFO=0)
-01:643- 04:51 07-17 M5063 WRN HW SS [1.9.1]: Output Queue Overflow Error From Digital Keyset Device
-01:644- 04:51 07-17 M5067 WRN HW SS [1.9.1]: Layer 2 Communications Errors From Digital Keyset Device
-01:645- 04:51 07-17 M5063 WRN HW SS [1.9.1]: Output Queue Overflow Error From Digital Keyset Device
-01:646- 05:18 07-17 M9002 SVR EG CP Minor Reset: Bus Error
-01:647- 05:18 07-17 M3007 INF EG CP Call Processing Version: 9.006

M. James,

Welcome to the board. We would be more than happy to help you but you got to start your own topic. Just copy what you got here and "Post New Topic". Thanks.

We had exactly the same thing, Russ. Our problem started after a lightening hit to the system.
Your problem may be damaged ports on your cards. We lost most of the cards in our cabinet.
Even though other extensions on the card were fine, random ones would do exactly what you are discribing. The phone looked fine, the user could call out, and others could make IC calls, but no call would ring in from the outside.
If you have a spare DKSC 16 card you know is good, try swapping it out with the one that the bad extension is on and see if that works.

Hopefully Russ will get back to us soon with more info. I am assuming this is an Axxess system?