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Joined: Mar 2005
Posts: 55
Member
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Member
Joined: Mar 2005
Posts: 55 |
A client has a Encore3000 using AA for all calls. Getting complaints that when dialing the extension to connect to the system transfers them to another instead. It seems all the callers are cellphones. They are dialing the correct extension but getting a different one. I have power cycled the KSU, replaced backplanes, and KSU but still having the problem. Has anyone had these complaints? Another tech told me it might have to do with the cellular companies handling of their DTMF, etc. I called tech supp and they are aware of the issues and are working on a fix. I thought maybe going back on revisions might take care of it for now. I only have one client complaining and he is the one with the latest revision. The others are at least 2 revisions back.
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