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Joined: Apr 2005
Posts: 51
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Joined: Apr 2005
Posts: 51 |
Axxess 9.1x - MOH is plugged into CPU card and works as expected everywhere except in our Hunt Groups.
Our callers in the hunt group queue hear ringing until the announcement or overflow recordings play. After the recordings play it goes back to ringing.
The "Audio for calls..." settings in the Hunt Groups are set to Board and the CPU card.
The "Audio for Camped-on..." is set to Ringback. The only other option for this is Announcement Station, and I set it to that as a test and there was no change, so I set it back to Ringback.
It would make sense for callers to hear music on hold when in a hunt group queue and it works everywhere else in the system so I figure the Co Trunk Group settings are correct, so what am I missing? :bang:
Any and all help is appreciated.
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Joined: Jun 2004
Posts: 224
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Member
Joined: Jun 2004
Posts: 224 |
On the trunk group there is a setting to use next devices audio source, which then allows you to control how next device uses the music. F1 while on a particular spot in programming will give you help.
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