sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems SL 1100 - Mailbox to answer a call

It strikes again. Something that should be simple and it isn't. So frustrating. Anyway, here's what the end result should be:

Any time, day or night, an unanswered call at extension 101 should go to extension 101's personal mailbox after 15 seconds of ringing.

I don't want any routing mailboxes, instructions, or DAT tables. Just answer the call so the caller can leave a message.

I've done the AA and RMB on other installs, but can't seem to do this simple thing. Can you point me in the right direction?

Thank you.
Jim

It's easy. CFNA on ext 101 to the VM pilot number. Seriously all phone systems are like that. Now if you are using a ring group and expecting a miracle you are confused. I assume what you are having an issue with is that incomming pots line to ext 101 or a group of phones. DIL to 101 if you need ringing use call coverage. That's it.

24-09-01 is CFNA for ext 101.
24-09-02 is pilot # of VM.
24-02-03 is 18 seconds. (Delay CF timer).
22-07 is pilot # of VM. (DIL assignment).

Not getting any answer by VM.
I do have all lines and extensions in incoming ring groups. What difference would that make?

Thanks.
Jim

Is the voicemail working? Give me a call flow example. Like is this someone calling internally or whatever.

Set 24-09-02/03/04/05 to the VM pilot. That covers all call types, external + internal. It is usually CF B/NA set to VM.

If you are ringing to a ring group - very easy to accomplish - whether you are using a schedule or not, you can adjust 47-11 or 47-12 default mailbox from routing mailbox to station mailbox & select mailbox 1 for x101.

I tried that first Ken. Maybe it doesn't work because mailbox for 101 isn't setup yet? But the default system mailbox greeting should say something.

I'll be on site this morning and will try it again. Along with figuring out how to park more than one call.

Every day is a learning experience. Every damn day!
Thanks for the support.
Jim

Check 22-01-04 - timer for trunk overflow as well as 22-08 - change to 102 for all modes so trunks will overflow to voicemail and then look at the programming in 47

Firstly you should set up VM for 101 and test it.

Then all calls DIL to 101, which is CFNA to VM.

but what is 24-02-03 and 22-07? if 22-07 is set to VM pilot, it will go to Inmail routing box.

Why don't you use VE?

Thanks Crazyfrog, but I don't want DIL to 101. 101 is already ringing with incoming calls. Just want incoming calls to CFNA to 101's voice mailbox.

I've tired all the suggestions everyone has made, but just get ring no answer. I agree, it should be just set the extension to CFNA to voicemail, # of rings or seconds, and that's it.

Haven't used VE because I don't know anything about it. But it seems to be a popular solution to things. Why not just use the extension you're working on, instead of a virtual one?

Jim