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#60261 08/01/08 08:19 AM
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Is there a command I can use to grab the Caller ID that is currently on and ACD phone?

I have a command now that will transfer a call: PhoneCommand.AddText("_TO,1," & PhoneExtension & "," & CallID & "," & TransferPhone & ",,,0")

but I want to get the Caller ID without transfering. I looked through the OAI Command Interface and didn't see anything that would give me the Caller ID without performing any other action on the call.

I have the OAI Spec Manual: Issue 3, February 2002

I am using VB 2005 .NET to write an application to capture the Caller ID for use with other services. call

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You should have that as part of the ES event monitoring in the system OAI stream back from the KSU?

Ie. Incoming CO call example on Page 34 of my copy.

004,ES,,<MON97061>,245,105,,I,97061,6025551212,80022255555,E,105,,C,35

At least that is where I've tracked that value previously..

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I tried that call but on my system it doesn't return the Caller ID. The syntax show:

ES,Resync_Code,Mon_Cross_Ref_ID,Call_ID,
Answering_Internal_Ext,Answering_Outside_Number,
Answering_Device_Type,Internal_Calling_Ext,
Outside_Caller_Number,Trunk_Outside_Number,Calling_Device_Type,
Originally_Called_Dev,Last_Redirection_Ext,Local_Cnx_State,
Event_Cause

I put the command in as:
ES,,,CallID,PhoneExt,,,,,,,,,,
I supply the data for the CallID and PhoneExt and want the CallerID but it is not there.

Am I not using the command right?
Do I need to do something before it?

I am doing an OAI Login, Node Aware and Snapshot to get the CallID.
Ideas?


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