|
|
|
|
Joined: Aug 2009
Posts: 432
Member
|
OP
Member
Joined: Aug 2009
Posts: 432 |
Customer has a 7100 with 10 Digital phones and 2 CO Trunks. 1001 and 1002 is set only to allow caller to dial a 3 digit ext only. This does work but sometimes some or all phones ring at once. No Group ring is set and only Digit allowed 1st is a 2.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
|
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
What does the display show when this happens?
|
|
|
|
|
Joined: Aug 2009
Posts: 432
Member
|
|
OP
Member
Joined: Aug 2009
Posts: 432 |
Not sure, Ill find out Monday
|
|
|
|
|
Joined: Aug 2009
Posts: 432
Member
|
|
OP
Member
Joined: Aug 2009
Posts: 432 |
in the display reads TRANSFER FROM 304
|
|
|
|
|
Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
|
|
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
That is a transfer from a voicemail port.
If more than one phone is ringing at a time.it would sound to me that it is going to a group.Are there any groups set up in 601? What about 500 the default Operator group? Someone dialling a "0"
|
|
|
|
|
Joined: Aug 2009
Posts: 432
Member
|
|
OP
Member
Joined: Aug 2009
Posts: 432 |
There are no groups set in 601.
Dialing 0 is inactive. I disabled that.
|
|
|
|
|
Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
|
|
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Dialling 0 from a mailbox? Not just the auto attendant.Is the 500 group set up? It is getting there from the auto attendant /voice mail somehow.
|
|
|
|
|
Joined: Aug 2009
Posts: 432
Member
|
|
OP
Member
Joined: Aug 2009
Posts: 432 |
500 Group has members 201-208
Day and Night Menu has 1st digit 2 allowed for direct access to ext. No other 1st digit allowed.
|
|
|
|
|
Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
|
|
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
So what happens if a caller hits a mailbox and dials 0?It will probably go to 500 and 201-208 will ring.Is that what's happening?
|
|
|
|
|
Joined: Aug 2009
Posts: 432
Member
|
|
OP
Member
Joined: Aug 2009
Posts: 432 |
When I dial 0 after it hits the mailbox, all phone rings. I deleted the 500 group in 600 and it seems to be ok now.I should know by Monday if it does.
|
|
|
|
Forums84
Topics94,283
Posts638,765
Members49,764
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (pvj, Keyset6),
186
guests, and
157
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
