sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Panasonic Telephones & Systems KX-824/TVA-50 system: How to change "No Answer Time" for day?

We have a KX-824 and TVA-50 system with apt integration. Our four incoming lines all go to a central voicemail mailbox in 4-5 rings during office hours. It needs to be at 6 rings to please the office manager!

In the TVA Maintenance Console there are a million places where it seems that time could be increased, but I can't find one that actually does the job. In Service Settings>Parameters>Operator Service for Day the value is 60--that seems like the right place, but changing the value doesn't do anything.

I have literally spent days on this, and am not making progress. Can somebody point out to me where I can set the daytime ring count/no answer time?

Ringing to voicemail would be delay ring on vm ports on the phone system

Thanks for that suggestion, OBT . . . I dug into the TA-824 console and found the section 3.CO-2.Incoming/Outgoing. There the various system Jacks have a header that says "Ringing for incoming CO calls" with a subheader for "Day," "Night," and "Lunch." This looks like the perfect place to fix my problem, but the Day Start Time for VPS Ports 1 & 2 is limited to "immediate," "5s," "10s," and "15s." The "Day" value is set at 15 seconds, which corresponds to what we actually get.

Where could I go to increase that value? Many thanks for your assistance, by the way!

Ha! I think I have it. In the TVA50 console PORT/TRUNK service the Service Group also specifies Day, Night, Lunch, and Break modes. I changed the "Delayed Answer Time" for Day mode to 30. That seems to be added onto the 15sec specified in the TA-824 start time mentioned in my previous post.

Whew, that's a relief. I'll be sure to document this in our wiki . . . --Ray

that could affect you dialling into the voicemail to get messages, it could take 30 seconds before it answers to you dialling or transferring a call to mailbox

It does mess me up just as you say! Furthermore, something has changed so the operator can't dial into and receive the common voicemails. I'm about at the point of hiring a consultant. Drat.

If you had hired a tech to start you would have been able to spend those days doing your job instead of trying to learn something that tech spent lots of time and hundreds if not thousands of dollars to learn (and isn't likely to share on the internet for free).

Sounds like it would be money well spent

As you are learning this isn't a simple thing and often times one change impacts other things.