sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Toshiba SoftIPT won't stop crashing!

I have several users setup working fine. However, when a new employee replaces someone that quit and I try to set them up using the soft phone on the old employee's laptop, it crashes the first time they use it. Then it is mostly fine.

This software has been really finicky in the past and it has to be installed a certain way for it to work. In the past, I would right click the EXE and install as admin and that would fix it. However, that isn’t happening here. I also checked the option to install only for IT(which is the administrator account) and this worked in the past but isn’t working here. I tried uninstalling the software and reinstalling the software after I created a new user profile. That didn’t work.

I have also white listed the application in the firewall and Webroot.

I have checked multiple logs bug can’t find anything helpful. Any ideas on how to fix this?

Here is more log information. You can see every entry here from the start to the crash but the crash doesn’t appear to be logged.

09/14 11:38:44 ********** START SoftIPT **********
09/14 11:38:44 SoftIPT Version: 03.04.0001
09/14 11:38:44 OSVersion: Windows Vista
09/14 11:38:44 --- Detected Sound Device Information ---
09/14 11:38:44 PC Out: ID=0, Name=Headset Earphone (2- Sennheiser
09/14 11:38:44 PC In: ID=0, Name=Headset Microphone (2- Sennheis
09/14 11:38:44 HS Out: ID=-1, Name=
09/14 11:38:44 HS In: ID=-1, Name=
09/14 11:38:44 LanguageID = 0x0409
09/14 11:38:57 KeepAlive Interval = 10000 msec
09/14 11:38:57 Intel IPP Check -> NG: Intel IPP is not installed in this Machine.
09/14 11:38:58 RAS Process: Success to Send RRQ. dest:192.168.10.62
09/14 11:38:58 RAS Process: Received code = 16
09/14 11:38:58 RAS Process: Success to Register. ServerIP: 192.168.10.62, DN: 719, LocalIP: 192.168.10.123
09/14 11:38:58 Megaco Connected: Local port = 54282
09/14 11:38:58 Send UP Code = 446E
09/14 11:38:58 Send UP Code = FA0414050104
09/14 11:38:58 Send UP Code = FA13A506534F46544950542D333430310000000000
09/14 11:39:34 Key Operation: Dial key 3
09/14 11:39:34 Send UP Code = 28
09/14 11:39:34 Send UP Code = 37
09/14 11:39:34 Key Operation: Dial key 3
09/14 11:39:34 Send UP Code = 28
09/14 11:39:34 SEL: val=3, PCO=0, PCI=0, HSO=-1, HSI=-1
09/14 11:39:34 Send UP Code = 37
09/14 11:39:34 Key Operation: Dial key 3
09/14 11:39:34 Send UP Code = 28
09/14 11:39:34 Send UP Code = 37



Also, this appears in the application event log on the computer.

Faulting application name: SoftIPT.exe, version: 3.4.1.0, time stamp: 0x4ecdcdb4
Faulting module name: SoftIPT.exe, version: 3.4.1.0, time stamp: 0x4ecdcdb4
Exception code: 0xc0000417
Fault offset: 0x0009722d
Faulting process id: 0x178c
Faulting application start time: 0x01d20ea673254404
Faulting application path: C:\Program Files\Toshiba\SoftIPT\SoftIPT.exe
Faulting module path: C:\Program Files\Toshiba\SoftIPT\SoftIPT.exe
Report Id: d1fb3278-7a99-11e6-9615-2c41380d832b


Any help is appreciated. Thank you.

Justin

You should uninstall, install Intel IPP and reinstall SoftIPT. You can truy to install the Toshiba TSP 64 bits too.

Nice call MarcO Qc! Research on the web and my computer experience confirms your on target and shows you have a good grasp of the issue. Is my assumption correct that it would be best to install the Intel IPP using an admin account?