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Joined: Jul 2013
Posts: 81
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Joined: Jul 2013
Posts: 81 |
I have a system where each trunk is in an individual trunk group. Each trunk is also a Centrex line, for no reason at this point. Every phone has each individual trunk as a key. They have a Polycom single line extension. I can't figure out how to make the Polycom dial through ARS correctly. 8, 9, "123-4567" shows in SMDR as 912-3456 and fails. Route Group Local - P1000 has a Dial Pattern of N+ Toll Local - P1003, Dial Pattern TN11 and TNXXXXXX Facility Group Local - P1500 2 ECHO Toll Field 3 ECHO 3 Digits After Toll Field 4 Echo Local Address Toll - Local 2 ECHO Toll Field 4 ECHO Local Address ---- Any suggestions would be appreciated. I tried making all X's and that kind of thing for an hour and I don't understand how to get rid of the 9 they dial, for the Polycom. They normally, at their phones, hit the line key, press 9 and dial their number. The Polycom, with ARS, doesn't work.
Last edited by NotNotCity42; 10/17/16 03:17 PM.
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