atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Forward to Phantom or Voicemail not working

Carrie,

When you do 359 on the phantom instead of leaving it blank enter the vmail ext

what do you get if you do this

Ps no problems we will get there in the end

DUB,

Interesting suggestion. Do you mean input the VM app number (2500) or the mailbox (127)?

Carrie

DUB,

Well, I used the VM app (figuring that the remote forwarding feature wouldn't be able to discern between the HG 127 and the mailbox for 127).
It has the same effect. It takes about 5 1/2 rings to transfer the call.
If it helps, I had someone at the location test the extension internally, and they said they heard one ring, 30 seconds of music, and then the call was transferred. So outside callers hear rings, while inside callers hear one ring and then music. Interesting. Wish I knew what was making the transfer to VM take so long.

Carrie

Hi Carrie,

Can you email your db so I can see what is going on?

Thanks
Mark

Thank you. I just sent it.

Carrie

Carrie,

not sure my email came through to you

There is a manual fwd on ext 136 to 626-6092 is this on all the time?

Yes, the physical station is 136. It is a shared phone. The user at X127 shares the desk and the phone. So the manual forwarding for the user at X136 is not unusual.
Do you think that has an effect on why this Xfers to 127 are taking so long to forward?

Carrie

Carrie

email sent