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Joined: Apr 2011
Posts: 37
Member
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OP
Member
Joined: Apr 2011
Posts: 37 |
Samsung OS100. Lines are answered by voice mail/auto-attendant. Individual line keys on all phones. When auto-attendant is transferring an outside call to an extension, the line key on the phones is red, customer cannot pick up line at another phone. Is there a way to have the line flash so the customer can pick up the line on another phone? I have checked programming and nothing is jumping out at me.
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
If the system hasn't been changed you should be able to pick up a ringing call by dialling 65+ extension number
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Line keys won't flash on a transfer.
If the call is going to a group you can program a group pickup key which will flash whenever a call rings to that group.
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