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Joined: Apr 2016
Posts: 24
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Joined: Apr 2016
Posts: 24 |
So I set up system call forwarding to our answering service at SYSTEM CALL FORWARDING. what's happening is during regular hours, if nobody is answering in 6-8 rings, it gets forwarded. i wanna set it up so that after hours, it will forward immediately. i tried to create an empty multiple call group with no member, but it wouldn't forward at all.thanks
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Joined: Sep 2009
Posts: 164
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Joined: Sep 2009
Posts: 164 |
Try call forwarding the MCG. Use the #6031 (going off memory), then the MCG group.
Interesting feature, you can actually call forward the MCG groups.
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Joined: Apr 2016
Posts: 24
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Joined: Apr 2016
Posts: 24 |
hi Ben, can you give me some details on how to do that? noob here. thanks
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Joined: Jun 2005
Posts: 2,721 Likes: 7
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Joined: Jun 2005
Posts: 2,721 Likes: 7 |
The code for call forward remote is actually #6012 then the MCG extension then # then 9 + phone number, then # again.
The traditional way to forward a call off-site is using a phantom DN then forwarding external with the #6011 code, but I have forwarded an MCG before. It does come in handy. The main downfall is that you can not label an MCG, and there is no indication that it is being forwarded.
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