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Joined: Jul 2008
Posts: 59
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Posts: 59 |
It's going to be clear to you as you read this that im a total noob regarding intertel Axxess phone system.
I have an issue where my Tech's are calling a certain phone number and it should be routed to our service department Key set group. that isnt happening. How can i figure out where and how this phone number comes into my system and how it is routed. Dont have a clue here. I use the InterTel session manager software dbstudio 1.51
and interl is version 8.100.
Any help would be appreciated.
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Joined: Aug 2005
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System\Trunk-Related Information\Call routing tables will show you how incoming calls are routed. You may have a Day and Night version. The number may be routed to an endpoint (station) or Hunt group which can be found in System\Devices and Feature Codes\(Hunt Groups and Stations are found here). It may be sent to an Application which is found in Voice Processor\Devices\Applications.
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Joined: Jul 2008
Posts: 59
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Joined: Jul 2008
Posts: 59 |
all i see in the Call Routing Tables is 15 entries numbered 1 trough 15 with a blue arrow symbol. when i select one of them no data shows up on the right pane. They seem not to be configured.
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Joined: Nov 2006
Posts: 241
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Do you have loop start lines? If so, check the day and night ring in destinations for the trunk group(s). These are under SYSTEM->DEVICES AND FEATURE CODES->CO TRUNK GROUPS.
60% of the time it works every time
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Joined: Jul 2008
Posts: 59
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Yes i have those. 4 of them.
One is an extension 92004, description tech line which is what i want to work with. now, how do i trace this to see where it goes?
THanks so far for the help
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Joined: Nov 2006
Posts: 241
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Open 92004. On the right hand side you'll see Day and Night Ring-In Destinations. This is where the call is going first. There may be additional routes behind this one... it really depends what you see there. You can double-click these entries to follow them as the call would.
60% of the time it works every time
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Joined: Jul 2008
Posts: 59
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yeah it seems to point to a hunt group.
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Joined: Jul 2008
Posts: 59
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ok it does point to a hnt group wiht the right memebers but how come i call it it just rings and rings until it times out and goes to the normal queue? i changed the hunt group that it was pointing to and that worked. the problem was wiht the hunt group. thank you for youor help.
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Joined: Jul 2008
Posts: 59
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The only thing i see differently wiht the two Hunt groups. the one that doesnt work has Key sets in them. THe Hunt group that works has just extensions in it.
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Joined: Nov 2006
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60% of the time it works every time
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