Business Phone Systems

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Joined: Dec 2016
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Joined: Dec 2016
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Hello all,

Looking for some help with programming the SL1100, we have a few staff members whom are only here 1-2 days a week. So, we want their phones to transfer to another person when unanswered.

We were able to set that up no problem, but we have found that if the person the phone system is transferring to doesn't answer it isn't going to voicemail but rather going back to our main menu. Was hoping someone might have a solution on how to get these to go to voicemail.

Happy to provide more info if anyone has thoughts.

In menu 24-09 I have fields 02-07 all set with the extension we want calls forwarded to (126). My hope is that if that forwarded call isn't answered it goes to voicemail for that number 126 not the voicemail for extension that was forwarding it.

Last edited by DMontgomery; 01/06/17 08:33 PM.
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For extension #126, you need to go into the call forwarding (24-09) and set it to call forward busy/no answer to the voice mail pilot number. The default number for that is 3999. Voice mail defaults to department group #32 (see 11-07)

Now, call transferred to #126 will forward to voicemail if #126 is busy or does no answer.

Joined: Dec 2016
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I check what you described and it was already set up in every box within 24-09 to send to 3999. Let me make sure I was clear on what is happening.

When I call 126 directly and allow a call to go unanswered it forwards to voicemail with no issue.

When I call 118 and allow it to go unanswered, it forwards to 126 as it should.

What I am trying to accomplish is if I call 118, have it forward to 126 and if it still goes unanswered have it go to the voicemail of 126.

Currently, I get a prompt to "Please enter the mailbox number" if it forwards to 126 and then goes unanswered. I'm not sure if what I'm trying to do is possible or not.

Thanks,
Davy

Joined: Mar 2014
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The call will always go to the mailbox of the first extension dialed. It's looking a mailbox for x118. You could place a virtual extension on 126 with a mailbox button for the virtual. Forward 118 to the virtual and leave your message there. Then 126 can answer a call to the virtual, or retrieve the message from the coverage mailbox, that virtual extension.


Moderated by  ttech 

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