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Joined: Oct 2005
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Kaefer Offline OP
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Hey folks,

I just did a search and it appears that Inter-tel does not support caller id with analog devices. Is this correct?

I've got an Axxess 9 system and was getting ready to install an 8 port SLC. I'll be hooking up a fax server to 4 ports of the SLC and was planning on using caller id to help with fax routing. It looks like I won't be able to do this with the Axxess 9 system, correct?

Thanks for the help!
-Scott


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Kaefer Offline OP
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One more quick question - does the Axxess 9 system and an 8 port SLC support ANI or DNIS?

Caller ID, ANI, and DNIS are all supported by the fax server I'll be installing.

Thanks,
-Scott


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DO you have the premium feature "Analog VM Hunt Groups"? You will definitely have to have that.

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BridgeClip is right about the premium feature if you're routing faxes on DNIS.

If I send a fax to 800-555-1212 you probably need to send 1212 as DTMF to the fax server. Right?

To answer your original question, yes v9.0 does support CID to SLC ports but I don't see how CID is going to route faxes??? Plus, the CID is NOT transmitted as DTMF tones. It would be straight up CID tones.


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I'm a bit lost too. Perhaps I misunderstood what you're trying to accomplish, but if you're trying to route to a specific machine by CID, you'd use the call routing tables.

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When I installed my fax server I wasn't getting all the digits passed to route it properly. I set up an analog VM hunt grp and put my fax server ports in that hunt grp. Then I went to my call routng table and routed my incomming digits to that hunt grp pilot number.

I'm with MacGyver what exactly are you trying to accomplish?

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Kaefer Offline OP
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Ok I'll try to explain this the best I can. I'm an I.T. guy not a telecom guy so please bear with me!

The Axxess system is hooked to a PRI. The Axxess/PRI passes caller info to all the digital handsets attached to the system. Caller info is not currently passed to analog devices attached to a SLC.

The bottom line of what I need is this: caller id info (10 digit phone number and/or caller name) passed on to an analog device (fax/document mgmt server).

Another way I can explain this is using a analog home phone with caller id. I need to be able to hook up an analog home phone with caller id to an analog port attached to the SLC and get the 10 digit phone number and/or caller name info to appear on the phone when the phone rings. I need this caller id feature on 4 of the 8 ports of the SLC.

'Caller id' can be regular Caller ID, ANI, or DNIS. The fax/doc mgmt server supports all 3 services.

If any of these services can be set up to pass the 10 digit phone number and/or caller name info over the SLC I can take it from there.

What I'm doing is replacing two existing fax machines with a 4 line fax/doc mgmt server. Currently the 2 fax machines are in an analog hunt group. If a fax machines is busy, and a fax call comes in using the same fax number, it goes to the other available fax machine. There is 1 incoming fax number that works with both existing fax machines.

We'll be expanding the analog hunt group to include 4 lines (ports, whatever). Then we can support 4 incoming/outgoing faxes at the same time. We'll still only have 1 incoming fax number.

What the fax/doc mgmt server needs the caller info for is this: The incoming faxes generally are from doctors offices. I'll be programming the doc mgmt portion of this so that when a fax comes from 123-456-7890/Dr. MacGyver (using caller id info) the server knows it's from Dr. MacGyver and places the fax (no hardcopy) in a Dr. MacGyver folder on the server. If a fax comes from 234-567-8901/Dr. Bridgeclip the server knows it's from Dr. Bridgeclip and places the fax in Dr. Bridgeclip's folder.

I hope all this makes sense. To sum all this up what I need is caller id info passed over the SLC to analog devices. This can be in the form of Caller ID, ANI, or DNIS. The local Inter-tel/Mitel tech will help me set this up. I just want to make sure it can be done before we get started.

Thanks for the help,
-Scott


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If I'm understanding the application you should be fine then as Ver. 9 does support CID on single line cards.

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The Axxess can do this but not without the premium feature "Analog VM hunt Grps". I did it 3 yers ago for one of the largest trucking companies in the country and I can't remember what version of SW it was. I had problems but once I put them into the analog VM hunt grp, life was good.

Good luck to ya!

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It sounds like you want plain old CID sent to the SLC ports. I still don't see how CID will route faxes because its the Callers ID not the dialed number. How will that map the fax to a destination?

I don't know what fax server you have, but I assume there is a table of numbers that map to email addresses. When the dialed number rings to the fax server don't you want to know what number was dialed?


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