atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Ring Group Mailbox, Messaging 7.0

Good Morning,
Previously trying to set up a group mailbox for a Nurses Ring Group at a Doctors office; 4 extensions Group Ring from an auto attendant selector code (16, 17, 19 & 24) and if unanswered, call should go into a phantom mailbox for extension 19, with 19 keeping its own personal mailbox
Tried everything I could think of but unable to assign phantom mailbox to a Ring Group, always denied when assigning extn 7X.
Extension 10 is already used in a group mailbox, so couldn't make it default to that.
Googling pointed all to using messaging 7.0 software, which it has, but couldn't seem to make calls forward to Phantom Mailbox, just RNA.
Any help would be greatly appreciated.
Thank you

Cover to a mailbox (x20) within the calling group (eg 71 with x20&21):

Create a mailbox (with a phone) for your calling group (71) . You can also assign it's personal operator as ext 20.
Make ext 20 a phantom mailbox for group (71). This will allow calls from the AA (71) to ring on the x20 and x21 then go to voice mail looking to match the dialed digits of 71 with a box. When it sees mbox 71 it will associate it with mailbox 20 and the message will be left in 20's box…. what you need to do is for the voice mail ports, set their transfer return extensions to themselves (default). So, when they transfer a call to 71, and it is not answered, it returns to the VM port that sent it. Then it will come along with the ID that it is returning from 71, and cover to mailbox 71 then to 20.

Now, as far as transferring from a live phone, as opposed to the auto attendant, it's going to come back to the extension that transferred it every time. You won't be able to get voice mail coverage in this situation.

Thanks Tommy!

-Hal

Much appreciated, Will give this a try when I return.