sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Pressing 9 for an outside line

command 93 for the "my line" -- it's likely her my line isn't set up so the phone doesn't give dial tone once the handset is lifted. basically a my line tells the phone what line to pick up when the handset is lifted.

Refreshrate, I do not feel Scottoolguy was out of line, at all. I have programmed this system since early in 1997. Giving you the program to look at would not give you much help. That system has the ability to set each extension differently. The feature you are asking about is not a default setting to accomplish what you want. If you are not familiar with what setting to change/adjust you will likely alter something that you don't want changed.

The guy has access to the PBX and has made changes as noted in other threads here. It doesn't hurt to give the guy command 93. If he doesn't know where to send that command, then I understand the push for a "qualified" tech. But there's literally no harm done within command 93 within a single extension. None. So it was a little harsh, IMO.

Our policy here is to tell people what to do, but not how to do it. For example, the OP could have been given the 'command 93' hint and left it at that. Anyone who understands the programming structure would respond with a thank-you. If they respond with "what do you mean?", then it's time to advise contacting a technician. There's no reason to beat someone up during their initial visit here for help.

Refreshrate, if you're still around, please understand that we're just trying to be careful in order to keep people from doing more harm than good.