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#608715 03/11/17 02:35 AM
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I have installed a ESI 50 for a customer and they have requested to do a custom message on hold. Unfortunately I am unable to record a custom recording. I go to program /help then hold ***# 6/ 3 / 2 then tried 594 for custom recording and plugged a mic (mono) into the MOH port on the side of the comm server. It says to record by pressing 1 and 1 to stop recording with no luck. I contacted ESI and they stated to follow the prompts which I have. If anyone has any insight or another way to do a custom recording for the MOH. Thanks in advanced.

Last edited by xfiberlifex; 03/11/17 02:38 AM.
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xfiberlifex #608731 03/11/17 04:50 PM
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what type of file are you trying to upload ( in what format )


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xfiberlifex #608734 03/11/17 06:06 PM
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What we have tried so far is from a ext and from a mic that we plugged into the MOH port on the cabinet itself. I may have missed that in the manual. Is there a special format that we should try or a certain device we should purchase. Still new to this phone system so we are learning

xfiberlifex #608743 03/12/17 01:34 AM
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it needs to be mp3 , what I usually do, it load the " music " onto my laptop, then plug in to the stereo headset jack on the laptop into the 1/8 mini mono on the phone system ( You will need to get a Stereo to Mono cord) ( last one I got was at radio shack )


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xfiberlifex #608747 03/12/17 02:16 PM
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Thanks! I'll pick up a cable tomorrow and give it a try

Last edited by xfiberlifex; 03/12/17 02:16 PM.
xfiberlifex #608765 03/13/17 04:06 PM
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Thanks Brian. We picked up a stereo to mono 1/8 cable and did it from a smart phone and a recorder!

xfiberlifex #608767 03/13/17 05:19 PM
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NP. You are welcome !


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