Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Mar 2017
Posts: 4
MontsJ Offline OP
Member
OP Offline
Member
Joined: Mar 2017
Posts: 4
Hi all, got 99% of my issues with the DS616 sorted, thanks!

One little odd issue left though,

I have the trunks set to D: 500 N: 509
I have 500 set to roll to 509 after 4-5 rings (19 seconds)
I have the SVMi setup with messages on 1001 and 1002, and I have it configured to auto for the prompts, IE it follows the system day/night.

When the system is set to night mode, you call in, AA answers, works perfect.

When set to day mode, call in, let ring to roll-over, get a message
"That party is unavailable"

If I hit * at this point, I get the normal day message.

I can't figure out why it thinks there is an unavailable party, shouldn't it ring straight to my message 1001?

Any help is greatly appreciated!!!

Atcom VoIP Demo
VoIP Demo
Joined: Sep 2001
Posts: 2,290
Likes: 4
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,290
Likes: 4
Your problem is that in day mode when the call rolls over from 500 there is a 500 mailbox and or extension.
What I would do is leave the 500 group alone that is the operator group where recalls,people that dial o go.
Ring your day calls to a different group say 501 and make sure you delete 501 from the Svmi.That will ensure that callers will go the main greeting when the overflow happens.

Joined: Nov 2006
Posts: 704
Member
Offline
Member
Joined: Nov 2006
Posts: 704
Try deleting mailbox 500 in admin , i believe thats the issue.

Joined: Mar 2017
Posts: 4
MontsJ Offline OP
Member
OP Offline
Member
Joined: Mar 2017
Posts: 4
Got it on the first try. Thanks again you amazing experts you!


Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,824
Posts636,752
Members49,644
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Chad Hoffman, frankhines, jnawrocki
Newest Members
PhoneGuy827, julesm, Helen.D, AlAl, mike hurford
49,643 Registered Users
Top Posters(30 Days)
pvj 11
ramo 11
Toner 7
dans 5
Who's Online Now
0 members (), 47 guests, and 21 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5