Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2008
Posts: 32
Member
OP Offline
Member
Joined: Nov 2008
Posts: 32
Hello all, long time reader first time poster!

You all have a great forum here. I really like the pics of the best and worst telco boards.

I have a question about an Inter-tel AXXESS
system.
DB v 7.001
DB studio is 2.43 (came with 7.003)

While packing up some boxes to move our office to a new location, we found an old Intertel AXXESS with CPU and DSK cards.

I spoke to others in the company and say that it dates back to when the company was actualy a divsion. Be fore we separted.

The system was password protected. and being that we had a new system inplace for over 2 years. Plus the 5 years of dust on it told me that a system reset was perfectly safe.

I have reset the system to factory defaults.

But I can't get the end-point hooked up to display anything else but "MAJOR ALARM"

I looked into alarms in the Administration manual , but with out a number I don't know where to start.

I started with a Key set test by unplugging/replugging the endpoint and holding down '*' and '#'

But still MAJOR ALARM no number.

I tried exporting an error log in DB studio
Operations menu -> Error Information.

I selected all of the boxes and read though the output, only 2 alarms are there

-01:016- 12:00 01-01 A014 ALARM Real-Time Clock Needs To Be Set

--I then set the time.

-01:032- 12:00 01-01 A110 ALARM CPU: Database Feature Bundling Error

This one I don't know how to diganose.

Can anyone help me.
again it;s just a CPU card and a DSK card.

This thing would be very helpful in seting up the new Telco board at the new site.

Our currect vendor who is too far away, and we a too cheap to have him come here for on site work.
He will dropship an addition DSK, LSC and IPRC to barrow so that I can setup this system at the new site to make sure this is all working.

Thanks to all that can provide insite.

Advertising Sponsor Spot 2
Joined: Nov 2006
Posts: 241
Member
Offline
Member
Joined: Nov 2006
Posts: 241
Not good. A110 means an inconsistency between the PAL chip and the version loaded in flash on the CPU card.

There must be more in the error log which might give a clue why this alarm shows up. If you can, post the part number (827.wxyz) printed on the PAL chip in socket U4 or U13.


60% of the time it works every time
Joined: Nov 2008
Posts: 32
Member
OP Offline
Member
Joined: Nov 2008
Posts: 32
There are a few socketed Chips.

On the CPU daughter board with RE-232-C ports and the battery there are 2 with ICs and one with out an IC


U41 has a sticker of 827.8767 and is near the mother/daughter socket.

U25 which is double the the width of the first with 827.9268

U13, a socket the same size as U41 is empty.

There is only only on the main board, but the daughter board is blocking me from reading it. It looks like it reads U40

Do you want me to remove the daughter board?

Also the part number of the CPU daughter board is "silk-screened" 550.2023.
The Mother CPU board is
"screened" 550.2026 V
826.4064-9 (AB sticker)

But the sticker on the aluminum bracket near the fiber optic port reads
550.9035 AU

Does that help?

Joined: Nov 2008
Posts: 32
Member
OP Offline
Member
Joined: Nov 2008
Posts: 32
Here is the the out put from the Error log after I did a factory reset of the system
Code
-01:001- 12:00 01-01 M2002 INF HW CP [8.1.0]: On-Line From Serial Port
-01:002- 12:00 01-01 M2014 INF HW CP [8.1.1]: Logical Port ID(1:'PP100') Allocated
-01:003- 12:00 01-01 M2014 INF HW CP [8.1.1]: Logical Port ID(1:'PP100') Configured
-01:004- 12:00 01-01 M2002 INF HW CP [8.1.1]: On-Line From Serial Device
-01:005- 12:00 01-01 M2002 INF HW CP [8.2.0]: On-Line From Serial Port
-01:006- 12:00 01-01 M2014 INF HW CP [8.2.1]: Logical Port ID(1:'PP101') Allocated
-01:007- 12:00 01-01 M2014 INF HW CP [8.2.1]: Logical Port ID(1:'PP101') Configured
-01:008- 12:00 01-01 M2002 INF HW CP [8.2.1]: On-Line From Serial Device
-01:009- 12:00 01-01 M2002 INF HW CP [8.3.0]: On-Line From Serial Port
-01:010- 12:00 01-01 M2014 INF HW CP [8.3.1]: Logical Port ID(1:'PP102') Allocated
-01:011- 12:00 01-01 M2014 INF HW CP [8.3.1]: Logical Port ID(1:'PP102') Configured
-01:012- 12:00 01-01 M2002 INF HW CP [8.3.1]: On-Line From Serial Device
-01:013- 12:00 01-01 M2002 INF HW CP [8.4.0]: On-Line From Page Port
-01:014- 12:00 01-01 M2002 INF HW CP [8.4.1]: On-Line From Page Device
-01:015- 12:00 01-01 M7001 SVR DB CP Database Defaulted Due To OS Indicates Battery-Backed Memory Corruption
-01:016- 12:00 01-01 A014 ALARM  Real-Time Clock Needs To Be Set
-01:017- 12:00 01-01 M3000 INF EG CP MAJOR RESET: Power-Up
-01:018- 12:00 01-01 M3007 INF EG CP Call Processing Version:  7.001
-01:019- 12:00 01-01 M6097 WRN EG CP Exception Log Index Error - Reset To First Record
-01:020- 12:00 01-01 M6098 WRN EG CP Exception Log Record Checksum Failure - Record Cleared at 00000084
-01:021- 12:00 01-01 M6098 WRN EG CP Exception Log Record Checksum Failure - Record Cleared at 000004CE
-01:022- 12:00 01-01 M6098 WRN EG CP Exception Log Record Checksum Failure - Record Cleared at 00000C18
-01:023- 12:00 01-01 M6098 WRN EG CP Exception Log Record Checksum Failure - Record Cleared at 00000062
-01:024- 12:00 01-01 M6098 WRN EG CP Exception Log Record Checksum Failure - Record Cleared at 000004AC
-01:025- 12:00 01-01 M6098 WRN EG CP Exception Log Record Checksum Failure - Record Cleared at 000008F6
-01:026- 12:00 01-01 M6098 WRN EG CP Exception Log Record Checksum Failure - Record Cleared at 00000040
-01:027- 12:00 01-01 M6098 WRN EG CP Exception Log Record Checksum Failure - Record Cleared at 0000048A
-01:028- 12:00 01-01 M6099 WRN EG CP Corrupted Queue Was Cleared: MESSAGE BUFFER
-01:029- 12:00 01-01 M6099 WRN EG CP Corrupted Queue Was Cleared: MESSAGE LOG
-01:030- 12:00 01-01 M6099 WRN EG CP Corrupted Queue Was Cleared: HISTORY QUEUE
-01:031- 12:00 01-01 M6099 WRN EG CP Corrupted Queue Was Cleared: NETWORK LOG
-01:032- 12:00 01-01 A110 ALARM CPU: Database Feature Bundling Error
Code
-01:033- 12:00 01-01 M2004 INF HW CP On-Line From ASAI Device On Logical Port 0x02
-01:034- 18:01 04-03 *** ID(1:'PP009'): Received Shut Down from OS. Logical Port 0x02
-01:035- 18:01 04-03 *** ASAI device closed log port 0x02
-01:036- 18:01 04-03 M2004 INF HW CP Off-Line From ASAI Device On Logical Port 0x02
-01:001- 18:01 04-03 M2002 INF HW CP [8.1.0]: On-Line From Serial Port
-01:002- 18:01 04-03 M2014 INF HW CP [8.1.1]: Logical Port ID(1:'PP100') Allocated
-01:003- 18:01 04-03 M2014 INF HW CP [8.1.1]: Logical Port ID(1:'PP100') Configured
-01:004- 18:01 04-03 M2002 INF HW CP [8.1.1]: On-Line From Serial Device
-01:005- 18:01 04-03 M2002 INF HW CP [8.2.0]: On-Line From Serial Port
-01:006- 18:01 04-03 M2014 INF HW CP [8.2.1]: Logical Port ID(1:'PP101') Allocated
-01:007- 18:01 04-03 M2014 INF HW CP [8.2.1]: Logical Port ID(1:'PP101') Configured
-01:008- 18:01 04-03 M2002 INF HW CP [8.2.1]: On-Line From Serial Device
-01:009- 18:01 04-03 M2002 INF HW CP [8.3.0]: On-Line From Serial Port
-01:010- 18:01 04-03 M2014 INF HW CP [8.3.1]: Logical Port ID(1:'PP102') Allocated
-01:011- 18:01 04-03 M2014 INF HW CP [8.3.1]: Logical Port ID(1:'PP102') Configured
-01:012- 18:01 04-03 M2002 INF HW CP [8.3.1]: On-Line From Serial Device
-01:013- 18:01 04-03 M2002 INF HW CP [8.4.0]: On-Line From Page Port
-01:014- 18:01 04-03 M2002 INF HW CP [8.4.1]: On-Line From Page Device
-01:015- 18:01 04-03 M3000 INF EG CP MAJOR RESET: Database Programming Reset Command
-01:016- 18:01 04-03 M3007 INF EG CP Call Processing Version:  7.001
-01:017- 18:01 04-03 A110 ALARM CPU: Database Feature Bundling Error
Code
-01:018- 18:01 04-03 M2004 INF HW CP On-Line From ASAI Device On Logical Port 0x02
-01:019- 18:02 04-03 M3001 INF EG CP System History Of Node 1 Has Been Frozen From Node 1
-01:020- 18:02 04-03 M3009 INF EG CP Retrieving System History Information

Joined: Nov 2008
Posts: 32
Member
OP Offline
Member
Joined: Nov 2008
Posts: 32
Here is a pic of the board if that would also help


[Linked Image from lh4.ggpht.com]

Joined: Nov 2006
Posts: 241
Member
Offline
Member
Joined: Nov 2006
Posts: 241
Missing IC in U13 = exactly what you are getting: nothing.

That chip is called a "PAL chip" and in versions 7 and below governed feature capacities, networking, system size and also, if missing, prevented the system from fully operating. You can still sign into the system but you'll never get anything to work.

So when you see the "inconsistency" error, thats because the booting OS is looking for feature capacities (among other things), but the missing PAL chip can't respond.


60% of the time it works every time
Joined: Nov 2008
Posts: 32
Member
OP Offline
Member
Joined: Nov 2008
Posts: 32
Ok, well that explains why I couldn't get the system work work at all.

So in order get the this thing to function at all, this chip will obviously need to be found or procured.

I take it that this thing, to put it in IT terms would the "Product activation key" of the system.

And in reality is probably the most most expensive part of the system.

A check on eBay and some refurb dealers confirms that, some where in the XXX's.

I am sure my company won't be willing to part with that kind of money just for a test bed.

Thank you SoCalJake for you time in helping me with this matter.


Moderated by  Stix1 

Link Copied to Clipboard
Advertising Sponsor
Most Recent 5 Post
Saying good by to all the rest of my toshiba
by SSPhone - 05/07/21 04:28 PM
IP Office 500 V2 crash
by Mercenary Roadie - 05/07/21 08:24 AM
Random characters on screen
by dougster - 05/06/21 06:49 PM
How to subscribe to get full access.
by Ruben - 05/05/21 09:29 PM
OS UNI Card Version Question
by RM SYSTEMS - 05/04/21 04:53 PM
Popular Topics (Views)
Forum Statistics
Forums93
Topics94,377
Posts639,660
Members49,454
Most Online5,661
May 23rd, 2018
Today's Birthdays
KWH, PulseDial
Newest Members
Andrea Sau, eos90066, Sonic, ERA, Mackino
49,454 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
defencebyte.com
Antiransomware
Global Test Supply
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 48
pvj 18
Ruben 15
bditech 11
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
www.aweber.com
landing page builder
Linked Banner to your Product or Website
NordVPN
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
32 members (nortelvoip, Yoda, mbhydro, nfcphoneman, sundance, newtecky, BobRobert, dexman, pvj, Mercenary Roadie, CyberLaw, jeffmoss26, nameless, JBean3329, Touch Tone Tommy, Curlycord, Bushmills, Carl Navarro, Professor Shadow, SSPhone, KRRath, Ruben, justbill, gelehu, dougster, Biztel Cuban Okie Tech, hitechcomm, mongo5150, www.telcom1.net, Skunky, MooreTel, metelcom), 457 guests, and 83 robots.
Key: Admin, Global Mod, Mod
vpnproxymaster
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners