| | Joined: Aug 2005 Posts: 908 Member | OP  Member Joined: Aug 2005 Posts: 908 | We perform nightly backups of the ICP and AVDAP folders, and perform a hard reboot once a week. Every once in a while, the VM service will not link to the system. The VM button will be lit and no messages will be heard. No big deal. It happens. This last time was a little different. The VM light was not on. My message light was flashing. No recordings were playing. Everything returned to normal after a stop and start of the AVDAP service. It just seemed odd. This is the second time the service had not connected properly since our upgrade to V10 in January. As I said, it doesn't happen often. But this was the first time it acted this way. Should i be concerned? Is this something different in V10? I have noticed that the service restart and sync takes about a quarter of the time it took in V9 and earlier. | | | | | Joined: Nov 2006 Posts: 241 Member | | Member Joined: Nov 2006 Posts: 241 | What did the AVDAP logs show while AVDAP was started but not working?
60% of the time it works every time
| | | | | Joined: Aug 2005 Posts: 908 Member | | OP Member Joined: Aug 2005 Posts: 908 | freeze_00_icp shows nothing
freeze_00_msg_print_log_mmf and the backup don't go that far back. My bad. I should have run a freeze immediately.
Network diagnostics log, reset log and software performance show nothing. | | | | | Joined: Nov 2006 Posts: 241 Member | | Member Joined: Nov 2006 Posts: 241 | Those are ICP logs. What about the AVDAP logs?
60% of the time it works every time
| | | | | Joined: Aug 2005 Posts: 908 Member | | OP Member Joined: Aug 2005 Posts: 908 | The logs don't go back that far. | | | | | Joined: Jun 2007 Posts: 490 Member | | Member Joined: Jun 2007 Posts: 490 | If avdap and CP thinks that it is up and you simply do not have audio this could be a hardware problem. When you dial a VM app in this state do you get the interactive LCD on the phones? I would check the evt logs to see if there were any issues with the vpc possibly. | | | | | Joined: Aug 2005 Posts: 908 Member | | OP Member Joined: Aug 2005 Posts: 908 | Sorry, I don't remember. There was one day I walked in and only the top two lines of the six line display were active. | | | | Forums93 Topics94,378 Posts639,667 Members49,456 | | Most Online5,661
May 23rd, 2018 | | |
24 members (Curlycord, Skunky, Meyery2k, mdrmdr, BobRobert, Mercenary Roadie, mongo5150, nortelvoip, RATHER BE FISHING, Yoda, newtecky, Touch Tone Tommy, dexman, justbill, BrianS, sundance, dougster, johno, Professor Shadow, JBean3329, nfcphoneman, Ruben, FoneJacker, BTS01),
344
guests, and
61
robots. | | Key: Admin,
Global Mod,
Mod | | |
|
