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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Sorry Tommy, I didn't see your explanation above.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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But that still doesn't explain why the AA still picks up that line. You have to be working with the wrong line. Press (Feature)(0)(0) on the extension then the line button and look at the display to see what line it is.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Aug 2006
Posts: 131
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Sorry guys. I appreciate the help but it keeps going to the AA greeting. I can control how many rings by adjusting #321 for the ext (11) whose greeting we should be getting. I'm sure it's the correct line.
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Posts: 12,354 Likes: 4 |
Try resetting the system- pull the plug.
Another thought- have you listened to the X11 greeting?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
If you can control the number of rings before it answers with #321, it's mailbox 11 that is answering. Hal is right on, listen to the greeting on Mailbox 11.
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Joined: Aug 2006
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Definitely 2 different greetings. Reset, no change.
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Joined: Aug 2006
Posts: 131
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I grabbed a different processor off of our shelf and it works on this one. I'm not sure why it doesn't work on the first one. Thanks for your help.
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