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Hello all,
I've come into an NEC SV8100 that I've put in my house.
It's working great--with the exception of one thing--caller ID. The system is getting caller ID, because after a call I can hit "List" and select CID and see a list of incoming calls with name and number. But, the phone isn't displaying it when a call comes in.
I set the class of service to 15 on both 101 and 105 which are the only two phones I'm using. Is that my problem?
Thanks,
Scott
The Concipio Group | Technology and Business Savvy Brought Together | www.concipiogroup.com | (855) 475-6888
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In the 9100 (should be close to the same in the 8100): have a look at 14-02-10, 20-02-15 and 20-09-02.
Heck of a system for a house. Or, heck of a house!
Jim
Last edited by Yoda; 06/11/17 05:40 PM.
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Thanks for the response Jim. I pride myself in the nerdiness of my house :-)
Checked:
14-02-10: Caller ID [x] (ticked)
20-02-15: Caller ID Information Display for DTSU: [Name and Number]
20-09-02: Caller ID Display [x] (ticked)
The Concipio Group | Technology and Business Savvy Brought Together | www.concipiogroup.com | (855) 475-6888
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Also:
20-19: Caller ID System Options
01 - Caller ID Displaying Format when displaying more than 12 digits [First 10 digits]
02 - Caller ID Information Waiting Time [12]
03 - Caller ID Edit Mode [ ] (unticked)
04 - Wait Facility IE Time [9]
05 - Caller ID Sender Queuing Time [9]
(06 is skipped for some reason)
07 - Long Distance Code [1]
08 - Area Code [ ] (blank)
09 - Calling party Name for ISDN Trunk [ ] (blank)
The Concipio Group | Technology and Business Savvy Brought Together | www.concipiogroup.com | (855) 475-6888
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If trunk is set for wait for caller ID then look at your COS settings for incoming calls.
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My two extensions (101 and 105) were set for COS 15. Just checked and Caller ID Display was NOT checked for COS 15. I did the change remotely, so I'll have to give it a test when I get home today. I'll update on whether or not it resolved the issue. Thanks Jim and CT!
The Concipio Group | Technology and Business Savvy Brought Together | www.concipiogroup.com | (855) 475-6888
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Mmm . Another person with a SV8100 in their house. I got one as well with analog and SIP trunks..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Okay guys, update. Got tied up doing some remote support so I'm just now stopping and realizing I didn't update this thread.
The class of service was the problem. Class of Service 15 was NOT set with Caller ID enabled. As soon as I walked in the door when I got home, the nearest phone had a little missed call phone icon so I knew something was different. Called in with my cell phone, sure enough... CELL PHONE WA showed up on the display. Thanks guys!
Paul W:
Nice! This SV8100 was from one of our clients that we upgraded to an Ericsson iPECS EMG80.
The Concipio Group | Technology and Business Savvy Brought Together | www.concipiogroup.com | (855) 475-6888
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