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Joined: Apr 2013
Posts: 51
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Member
Joined: Apr 2013
Posts: 51 |
Hi, has anyone an idea? I made VPU card into my SCMC and I changed everything to the VPU card (VM/CR Server, APPLICATION SERVER GROUP, ADVANCED VM/AA MENU). I have also 2 channel licences for VPU.
When I make an internal call I hear the voicemail. But when I make a call from outside I don't hear the voicemail prompts and also my entry isn't accepted. I can see the activity log that my call reachs the voicemail and I see the entry is empty.
Has anyone an idea, why I don't hear the voice stream?
Many thanks, Peter
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Joined: Jan 2010
Posts: 184
Member
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Member
Joined: Jan 2010
Posts: 184 |
Hi
I have had two SCMC's and both I have had to update the voice prompts as there was an issue with some of the first bunch of SCMC's they shipped out.
There has been a Tech bulletin about it I believe, So if you had an older box that you have had to update then this maybe the issue.
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