Business Phone Systems

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Joined: Aug 2017
Posts: 2
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Joined: Aug 2017
Posts: 2
One of the phones (grey IWATSU IX-12KTD-2) in the office had to be moved, in the process after it had been set up, the multipurpose button for that extension has been stuck blinking rapidly. To everyone else in the office her line looks as if it is on Hold/DND and sales calls are not directed to her extension. When the handset is in or out of the cradle the Hold/DND button is not lit.
I found a thread that sort of poses the same problem I'm having:IWATSU: Blinking Light !

Any help would be greatly appreciated!

Last edited by Sandy125; 08/09/17 07:26 PM.
Atcom VoIP Demo
VoIP Demo
Joined: Aug 2006
Posts: 1,769
Likes: 7
Joined: Aug 2006
Posts: 1,769
Likes: 7
First verify that the extension you moved is in fact the extension number you think it is. Leave the handset in the cradle, and dial FEAT 99. If it's not a display phone (GASP!) call another extension to verify the number. The display will show what extension number the phone is, despite what the label may say. Next, call that extension from another phone. If the display of the calling phones says 'Invalid', that extension number isn't hooked up anywhere. Depending on your software version, an unplugged phone can show up as in DND, or will immediately forward to voicemail.

If you can call the extension normally, go to the phone (s) with blinking buttons, leave the handset in the cradle and dial FEAT, #, 9 then press the blinking button. The light should go out.

Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.

Moderated by  JBean3329 

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