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Joined: Aug 2011
Posts: 219
Member
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Member
Joined: Aug 2011
Posts: 219 |
Hi team
I am dialling into an IVR from a SIP line thats connected onto an OS7400 and when prompted to key in options digits followed by the # key, I get a YOU HAVE KEYED IN AN INCORRECT CODE response. If I dial into the same IVR from any softphone using the same SIP credentials I will key in the same options with success. Waht could be the issue here and how do I rectify this?
heads up
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Joined: Jul 2011
Posts: 39
Member
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Member
Joined: Jul 2011
Posts: 39 |
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
check your dtmf typ in system parameters matches what your sip provider supports.
90+% of the time it's RFC2833 (at least in Australia), but samsung defaults to one of the other two for some reaon
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